⚠️ Please use the response below during the upgrade process if requested from Twilio.

What Twilio products do you plan on using? Please outline your use case or what you intend to build with Twilio.

Twilio is being used to facilitate the use of Rubi Space

• Rubi Works, software developer of Rubi Space, requires each agency to maintain their own Twilio account. They are added as administrators on the project to deploy the above services.
  

Notification Service

• Mass messaging employees for company relevant updates
  

Messaging Service

• Sending employee responsibility reminders
  

  • Employee Visit Notification sample message:
    

    Hello John Smith, you have an upcoming client visit at 1:00PM tomorrow. Please reach out to <COMPANY NAME> if you have any questions.
    

• Sending clients upcoming visit reminders
  

Studio

• Auto-respond to employees/clients with a No-Reply message
  

  • No-Reply sample message:
    

    NO REPLY: If you wish to reach <COMPANY NAME>, then please call <PHONENUMBER> or email <COMPANY SUPPORT EMAIL>. To opt out of alerts, reply STOP
    

Will you be using Twilio for personal or professional use?

• Professional use
  

If for professional use, please provide a link to your website/app and your association with the brand/company.

• https://rubi.works/space
  
  • Rubi Space integrates with Alayacare, our scheduling software.
    
• https://www.alayacare.com/
  
• The onboarding process of clients and employees includes a demographics gathering process as well as a communications consent. This data is stored in the Scheduling software, AlayaCare.
  

Registering for US A2P 10DLC

A2P 10DLC refers to a system in the United States that allows businesses to send Application-to Person (A2P) type messaging via standard 10-digit long code (10DLC) phone numbers. Carriers in the US consider all Twilio traffic to be A2P. Carriers’ A2P 10DLC offerings provide better delivery quality and lower filtering risk than long code SMS of the past, using the same phone numbers.

Instructions

• Understand What is A2P 10DLC? – Twilio Support
  
• Register using wizard - https://www.twilio.com/console/trust-hub/a2p-messaging/wizard
  
• Register Customer Profile (to be done by you)
  
• Register US A2P Brand (to be done by you)
  
• Register Campaign Use Case (Rubi Works can complete this if you open support ticket, otherwise see below)
  
• Use Existing Messaging Service - select each messaging service used (for each branch)
  
• Select use case - Customer Care
  
• Campaign use case description
  
• We use a service called Rubi Space (https://rubi.works/space) which connects to our AlayaCare (https://alayacare.com) scheduling system. Rubi Space sends visit notifications reminders to employees, late clock in and clock out alerts, and other visit related alerts to employees and clients. 
  
• Sample Message 1
  
• VISIT REMINDER: You have an upcoming client visit at 1:00PM tomorrow - see details in AlayaCare app. Please contact the <Company Name> office if you have any questions.
  
• Sample Message 2
  
• LATE CLOCK IN: You have not clocked into a visit that started 10 minutes ago at 1:00PM - please contact the <Company Name> office if you need assistance.